In case you have problems uploading rock faces to the Rock Mapper Cloud or downloading rock face ZIP files from the Rock Mapper Cloud, then please try following troubleshooting steps:
👉 1. Check if Rock Mapper Cloud is enabled
Go to Settings > Cloud > Rock Mapper Cloud and check if your user credentials have been entered correclty and the connection has been enabled.
👉 2. Access the Rock Mapper Cloud via your browser
Visit cloud.rockmapper.net OR ger.rockmapper.net OR usa.rockmapper.net OR africa.rockmapper.net OR latam.rockmapper.net (depending on your server location) to check if the general access to the cloud is working.
ℹ️ Please note that multiple invalid login attempts will temporarily disable your account. Wait for 15 minutes and then try again to log in.
👉 3. Check your internet connection & speed
Visit www.speedtest.net to do so. A slow internet connection can be the reason for unsuccessful or very slow
uploads and downloads.
👉 4. Completely close and reopen Rock Mapper
Use the App Switcher to close the app instead of just minimising it. Find more details about the App Switcher here.
👉 5. Re-upload the project (force upload)
Slow and/or unreliable internet connections can result in incomplete rock face ZIP file uploads. This might lead to corrupted ZIP files which means they are showing up on the server, but they can't be downloaded (download starts but doesn't progress). To fix this problem, make sure you have a reliable internet connection and then force upload the corrupted rock face (see details here). It will then re-upload the project and overwrite any existing information on the server which will fix the broken file.